Refund & SLA Policy

01. Digital Cryptographic Deliverables & Scope

All software licenses, algorithm bypass modules, and proxy allocations sold on RuBotOVH.com are non-tangible digital goods delivered via automated cryptographic hardware-bound (HWID) activation keys upon confirmed payment hash. Due to the immutable nature of cryptographic licensing and dedicated proxy server reservation, standard retail returns do not apply.

02. 24-Hour Remote Diagnostic & Support SLA

If you encounter connectivity, algorithm verification, or hardware binding issues following activation, our dedicated engineering desk provides mandatory 1-on-1 diagnostic support to resolve technical bottlenecks:

• Hardware ID Reset: Instant re-binding of license keys if moving to a new machine or VPS cluster.
• Proxy Health Verification: Sub-20ms proxy route replacement if IP nodes experience carrier throttling.
• Remote Session Assist: 1-on-1 configuration guidance via our encrypted VIP Support Desk.

03. Eligible Refund Scenarios

A full or prorated refund will be issued under the following validated conditions:

04. Non-Refundable Items & Abuse Policy

Refunds will not be approved under the following conditions:

• Consumable proxy data pools once active traffic has been transmitted.
• Platform policy changes on third-party streaming sites occurring after the subscription term has begun.
• Fraudulent payment disputes or unauthorized chargebacks (resulting in immediate HWID blacklisting and proxy pool termination).

05. Refund Request Submission

To submit an SLA review or refund claim, send your Transaction Hash, Registered Email, and Hardware Key directly to our Master Support Desk at WhatsApp Admin (+91 84660 94491). Validated claims are processed within 24 to 48 banking hours.